WJ Harrap Motors

BIG KID HOT TOYS COLLECTOR
1 Star
Went to get a few items repaired on my car the owner got the hump as my car was slightly blocking his entrance he then couldn’t be bothered to take a look at the car and says you have to book it in and didn’t have time to look at it. This guy seriously needs a course in customer care and how to deal with customers instead of throwing his toys out the pram.
Friday 22nd April 2022

Gavin Bashford
5 Star
The best garage in Chesham will do what's needed and not find stuff that's not needed just to bump up the price. Totally recommended
Friday 13th May 2022

Charles Wilson
5 Star
Excellent service at a fair and reasonable price. Knowledgeable and friendly staff. Was recommended by a friend after I was told my car need a very expensive part and repair by another garage. This was not the case and was repaired for less than half of what I was quoted elsewhere. I shall recommend to family and friends. Thank you
Wednesday 23rd September 2020

Sarah
1 Star
UPDATE: Gary has since gone to a lot of trouble to contact me to explain and offer to make amends. I am appreciative of the apology. Bad experience with this garage, used to use them when it was the previous owners and it was always excellent. Since it changed hands though I wouldn't recommend them. I had the most expensive MOT and service bill I've ever had here. They changed my wiper blades for me as part of the service (I normally change them myself and they didn't really need doing). The ones they put on were rubbish from the start, smeary, kept falling off. When I rang them to report it, the guy I spoke to just laughed and said to bring it in and they'd replace them for free. I told him I'd be in the area this Saturday and he confirmed they'd be open. I just drove up from Brighton, left early to make sure I made it on time and they're closed.
Wednesday 8th May 2019

R F
5 Star
Completely agree with the review below. The guys at this garage are extremely friendly and honest, which is very rare now a days! Took my car here for a second opinion after feeling suspicious about the works an initial garage said it needed, and felt I was given a truthful and more reasonable report from Harrap. Will definitely use this garage again in the future!
Monday 15th January 2018