WHSmith

eilesh Rana
1 Star
Extremely poor service. Would give 0 stars not one star. They deserve to be shut down. Very rude staff and fobs you off just so they can go home early. We walked in at 7.40pm at Russells hall whsmith branch and she said 'were closing in abit, be quick' we literally had 20 minutes to shop. She was rushing us and not being welcoming. She was also stood outside of the store at this time and not inside her work place when shes meant to be behind the tills where she should of been. Someone was eagar to go home! We have wasted our fuel to only get turned down. A couple of months ago we wanted to claim Vodafone whsmith coke freebies and today terrys chocolate was free to grab at any whsmith store. This also states in the Vodafone terms and conditions. I said i want to use my Vodafone code, she said use the self checkouts i tried it and it didnt work. She said the tills are closed and then she said their not working. Then she said i have to go to any high street whsmith to claim my freebies, which excuse are you sticking to exactly? This is not true. I have claimed my freebies before and not had any issues like this before. Its always that lady that has an issue. Is it because in different coloured? She is literally a karen this is poor service and this is not the representation whsmith should have. She doesnt like the fact vodafone give freebies away just so because they have to restack their shelves, I'm assuming. That is not my problem. I have wasted my freebie offer a couple of times because of their attitude being rude and arrogant. I would also like to add my friend screenshot her Vodafone freebie for me to collect for her and they also declined that. Why do they care so much. Vodafone and me are a paying this. As a customer also paying my phone bills to deserve this offer especially in this living crisis. Its so frustrating they are being like this. Enough is enough. I want this to be escalated high up. I am very angry.
Friday 9th December 2022

Lottie Lawton-Hall
3 Star
A bit Pricey, but they have a lot of books and activity magazines such as suduko, criss Cross, criss word and wordsearches which are great when you are stuck in hospital with nothing to do. They have a lovely selection of cuddly toys big and small, near the teddy bears are a little selection of small on the go board games and playing cards. They also have a great selection of toiletries and and underwear. They have always got sandwiches and wraps in the meal deal section. There is a cash machine inside the store but you can also pay on card. There are a number of healthy snacks to choose from aswell.
Friday 22nd April 2022

Liam Gardiner
5 Star
It's a large store with all a large selection of books and stationery equipment they do have magazines and could be a good place to get small gifts. The staff are friendly and always willing to help.
Friday 1st March 2019

Mr Stephen Owen
4 Star
No problem always looked after me very well. ,👍
Sunday 22nd May 2022

Phil Garratt
3 Star
It's ok. A bit on the pricy side with some items, but overall it's not bad.
Thursday 26th August 2021