Westgate Pizza

Luke Heath
1 Star
Terrible pizza place. Really rude staff. We bought the 15 inch pizza and it was way too small so I rang them direct before the delivery app to get it sorted. The person in the photo directly called me a liar over and over and was very argumentative. He refused to even send a new pizza or a refund since it wasn’t what we paid for. He kept saying they take pictures of their pizza and I am wrong. Well, me measured that pizza after this and that pizza was too damn small. It was burnt, just terrible all over. Really, don’t order from these people, they do not care about you.
Monday 30th May 2022

Tracey Mirrelson
5 Star
Really lovely pizza with some unusual toppings that really work. Never had nuts and honey on a pizza before. Service was really quick also
Monday 16th May 2022

M Gaba
5 Star
Had to call police as the pizza I purchased was 15” and they sent me a 13”. Otherwise amazing, rectified by the company who gave me the finger.
Wednesday 1st June 2022

T S
2 Star
The pizza is okay, no complaints there. But the gentleman who works the phone needs lessons in customer service. I ordered a pizza to my house and received a call from the driver five minutes before I arrived, informing me that he was there. I told him that one of my housemates would pick it up for me; no problem, he said. But when I arrive, there was no pizza. So i get on the phone to Westgate pizza, where I explain the situation to the gentleman on the phone. He assures me that the pizza was delivered and tells me that my housemates are pulling a joke on me. I politely tell him this is not the case and he begins accusing me of stealing and trying to scam him for a free pizza. After going back and forth for a while, I hung up out of the frustration of knowing I’ve just lost £15. About 5 mins later, he calls me back, and tells me he’ll send the driver back to the house to check he delivered it to the correct address. Another 10 mins goes by and the driver turns up at my doorstep with my pizza. Despite the accusations of the man on the phone that I hadn’t put the correct information in the app, the driver claims he handed it to someone about 4 houses away (who were having a house party). So it was probably some type of mix-up. I’m not upset about what was probably a simple mistake by the driver. But, if they hadn’t sorted this situation out, I would be giving them 1 star. What customer wants to be accused of stealing? After reading multiple reviews, it seems like this is a common occurrence too. I’m sorry if people in Canterbury are trying to scam you, but there are too many other pizza places that I could go to, rather than be subjected to this dogsh*t customer service. Will not be ordering from here again.
Wednesday 1st June 2022

Matt
1 Star
Deliberately serving smaller pizzas than what you ask for. Incompetence or fraudulent behaviour to save on costs? You decide but whatever you think, don't buu from here; trading standards have been made aware of what's going on.
Tuesday 31st May 2022