The Watermill Hotel Sure Hotel Collection by BW

Nicola Sidebottom
2 Star
Room was nice a good size and warm, the bed was comfy and the breakfast was good, but there were problems. 1. The bedroom windows were so poorly fitted you could hear every car that drove past (the noise level was the same when the window was open) 2. The room wasn't all that clean, there were cobwebs and spiders everywhere, and the toilet seat was quite stained. 3. All the members of staff spoke really quietly and we couldn't hear what they were saying half the time (and it didn't seem like they were listening most of the time)
Wednesday 19th June 2019

Steven Sweeney
3 Star
Rooms are standard and clean. Room was really warm because the towel rail in the bathroom is on constantly. We were given a room with one big bed when we asked for a family room with 2 children. They did offer another room but the room with the big bed was actually better. They didn't have a cot, just as well we brought the travel cot. Oh, they put us on the 1st floor, with no lifts for the buggies it was a pain. Breakfast was good though, buffet style with good choice.
Wednesday 1st August 2018

Michael Balch
3 Star
The Watermill is franchised to use the Best Western company name. For a budget hotel there is little to complain about that you would otherwise expect. The bathroom suite is probably due for upgrading - no power shower (only the type direct from tap link). The radiator in the room was faulty - this was reported and soon addressed. The corporate facilities are fair, and tea and coffee is supplied throughout the day for such events. Sleep quality not excellent, however being here during a particularly bad storm there is no surprise to the fact I could hear the wind and rain thrashing everything outside. Bed is of good quality and room service is prompt. Cleaning performed daily to a reasonable standard. The only thing I would say was excellent was the food, very well prepared and presented at lunch and dinner, the waiting staff are very keen to tend to your requirements. Summary: Budget hotel, quiet setting, OK room, good food.
Thursday 19th November 2015

Nigel Hobday
3 Star
Having read reviews of this hotel before my stay I was a little apprehensive about the stay. I have to say I was pleasantly surprised. Check-in was swift, the room was clean and tidy and had all the amenities I expected. I bed was comfy. What did let the hotel down was the standard of the cooked breakfast the following morning. Dry and shriveled bacon and sausage, although halfway through the meal the chef did come out and offer to cook fresh items. An ok stay.
Friday 9th November 2018

Sean Aspinall
3 Star
Stopped here a few times for a regular work trip. Overall i would recommend the hotel. The bar is only small but that has its positives, there weren't a lot of people and you get served quick. Beer was good. Didnt eat here although a lot of people were, and the food looked good. It also has quite a nice decking area overlooking the stream/river that comes in and used to power the water wheel i believe. Reason for 3 stars is that we had quite a hard time checking in and out with the staff seeming to struggle with they systems and/or not knowing what they were doing with them. Took several attempts and a few back and forth to reception to get a key card that worked.
Sunday 3rd February 2019