The Air Ambulance Charity Superstore - Alfreton

Tanya Evans
1 Star
I was in this shop( alfreton Institute lane) today and one of the shop assistant reseller friends came in and was told lots of good things had been saved for them in the back .The reseller purchased £60 worth of stock. with the man on the till arranging to see them again next week. so does that mean I can now call and ask them to reserve all the good stuff for me too ? seems unfair that this is happening. stock should be put on the stock floor for everyone to purchase.
Sunday 6th August 2023

Damion Lee
4 Star
I'm a strong supporter of the Air Ambulance initiatives. I've never needed one, but as a biker who knows people that have needed the service, I am acutely aware of just how important they can be. This charity store branch is generally very good. There is a wide range of products neatly displayed, and it is clearly cleaned each day. The café looks nice, and clean, but I haven't used that area yet. Prices are generally extremely reasonable, striking a good balance between value for the customer and proceeds for the charity. I am frequently in store, sometimes two or three days a week The staff are (with a couple of exceptions) extremely polite, and clearly take pride in what they do to help the Air Ambulance; as they should. The branch does have a huge problem however, that despite bringing to their attention many times of late, is not being resolved. They regularly have illegal pirated copies of films, music CDs, and occasionally computer software, out on their shelves for sale (sometimes really, painfully obvious copies... Plain disc with marker pen writing of the album name and artist kind of obvious.) This past week (17th - 23rd Jan), I handed in no less than seven pirated music CDs, across multiple visits, to members of staff at the counter. Then again today (24th January), I found another two pirated double disc music compilations, and a pirated DVD film, which I took to the counter (although much like Friday, the staff member I spoke to was completely uninterested in the issue). Today's discs are shown in the photos attached (taken on the store shelves), and are obvious copies on CD-Rs (and a recordable DVD). (For example, the green tinge on the audio CDs, the low quality printing on the discs, and the cardboard front inlay showing the cover art on both sides, rather than the real booklets.) On Friday I had been told by the staff member I took the copies to, that it was the responsibility of customers - not their staff - to check that what they buy from the store isn't an illegal pirate copy (because according to the staff member, they don't have time to check that the items they put on their shelves are legal). I have held off writing this for months, trying to get anybody at the store to listen and take the issue seriously (with the exception of a couple of visits, I have found and handed in pirated copies each time I look through the music/film section). I have now also brought this to the attention of the wider charity, responsible from the charity stores, hoping this will make the store change. The moment the branch's disgraceful lack of concern about this changes, and they make a real effort to stop stocking and potentially selling illegal music/film/software copies, I will be changing this review, because other than this issue, I think it is a great place.
Monday 24th January 2022

Racheal Winson
5 Star
Everybody is wonderful, friendly and helpful. The charity shop has a fantastic range of items, I would definitely recommend. The cafe is clean and has an amazing array of cakes!
Wednesday 8th December 2021

Tina Allen
5 Star
Lovely place, full of great value items. Love the hot chocolate in the landing pad cafe too. Well worth a visit.
Thursday 27th October 2022

Joseph Marrison
4 Star
I used to volunteer at this place. Some of the staff are very friendly, and the place is clean and mostly well organised. However, more and more people volunteer there, so I ended up having less and less work to do there, so I had to transfer elsewhere. So I think at the moment, that you are better off just being a costumer at this store, as there are already loads of staff. But if you ask them if there are any volunteer positions available, then maybe they will have one or two positions available.
Friday 20th January 2023