Stoneman & Bowker Ltd

Ewen McCallum
1 Star
I found the whole shopping experience very old fashioned. In particular the delivery times. I was told they would be about 4 weeks. At the end of that time I had to phone only to be told that because we lived far away in Somerset, then there would be a 'hefty' charge to the company as the manager would not sanction the delivery until the delivery company had other items in Devon. They said it would be another month. I was never told this could happen at the time of purchase. At no stage did they take ownership of the problem but merely blamed their suppliers. I doubt I would have heard a thing had I not followed up their tardiness. I had to track this order by myself and had little confidence it would even be delivered next month. My experience with most Internet shopping has been quite the opposite, with fast delivery service and excellent customer follow on service, including accurate tracking update texts. The manager was singularly unhelpful when challenged about this poor customer service and even 'threatened' not to give me a refund as this was not part of the contract. I think his attitude and style reflected badly on his company. The customer care attitudes (If that is the word) were very much seventies style and with much more professional and modern suppliers these days I would certainly not recommend this company.
Thursday 14th May 2015

Marylyn Hofmann
5 Star
Nice selection. Helpful without being pushy.
Friday 19th August 2022

Harrison Alexander Webster
5 Star
Very professional and friendly service, the gentleman that served me knew his stuff and was really helpful. The Sofa I ordered came in excellent time and the drivers were very polite, will definitely be using Stoneman and Bowker again.
Saturday 16th July 2016

Dan Channing
5 Star
Proper quality furniture, friendly efficient staff which will do anything to help make your purchase a pleasant experience. Very knowledgeable.
Wednesday 17th January 2018

Duncan Sherwood
5 Star
Great shop. Helpful staff. Plenty of stock.great prices and bargains to be had. Free delivery locally.
Friday 7th September 2018