OTW Imaging Signs & Graphics

OTW imaging has come a long way since it started in 1997 and has a growing client base including local & national advertising agencies, local government and blue chip companies. We offer all forms of large format digital print and display solutions including super wide, direct digital and a vast range of exhibition displays, posters and signage. With one of the widest ranges of equipment in the United Kingdom we have some of the most comprehensive capabilities in the country. Whatever your requirements, no job is too big, or too small. Every job which leaves our factory is subject to stringent quality control checks before despatch ensuring our customers are delighted with every job every time. All in-house technology is state of the art printing direct to media / roll to roll hybrid technology allowing us to print on a range of materials such as fabrics, foamex, di bond, self-adhesive vinyl, acrylic and many other rolled or rigid substrates.

Meetal Patel
1 Star
We had several different signs done by OTW. Our issue was with the floor sign(which was as Ivan said is a specialist heated treated job) , - it started peeling at the edges within a few weeks as it was stuck down with a simple adhesive . We contacted Ivan, who said they would find a solution. Several weeks later there was still no solution and he agreed to refund us for that sign. It has now been several weeks since then and we are still waiting for our refund. I have emailed Ivan each week kindly asking him to process the refund and each week he says he will get it done.So while the initial service is good, we have found the aftercare service to be very disappointing. So please be aware based on our after care experience, if something unfortunately does go wrong, (one of our patients tripped over the faulty sign, but we attended to her injuries ) You may find yourself spending weeks chasing the solution/refund. I'm hoping once they read this they actually go ahead and process our refund as its a matter of principal - if your product is faulty or incorrectly installed and a refund is agreed - surely it should be re paid promptly and the customer should not have to spend 4 weeks trying to chase it. Very disappointing - and at his own omission its been over six weeks. Amazing how a review on google can prompt a response within less than 12 hours!! shame OTW didn't take there customer service and promises, more importantly before this. We would like to add that since yesterday's post, Ivan has been in first thing this morning with the refund of £65.20 and some chocolates our invoice was for over £1200 + + ,, ( so his signs must be really cheap to refund a £65.20 inclusive of VAT!!) However, we didn't appreciate what felt like a threat that if we didn't take down the review things could get difficult. So as per your request we have tried to delete the above review but unfortunately we are unable to do so.
Tuesday 12th October 2021

al way
5 Star
We use OTW for a range of commercial printing jobs, including advertising posters. It is essential that tech specs are spot on and also against very tight lead times. OTW never fail and the pricing is extremely competitive, too.
Tuesday 31st August 2021

Paul Browne
5 Star
OTW Imaging did a fantastic job designing and wrapping our work van. We have a unique and striking design that really makes our van stand out from the rest. Correspondence throughout, design and the service was all really great.
Friday 3rd April 2020

Hussen Iqbal
5 Star
As a designer, I often require professional advice on materials, scale and finishes to bring the project together. OTW Imaging offer a professional and courteous service, their investment ensures correct advice leads to efficient production and delivery on expectations of us and the clients.
Wednesday 25th August 2021

Kate Wakley
5 Star
High quality commercial printer. They are based in Norwich but were fine to travel any distance and really took care to make sure my banner displays were well set up. Thanks a lot, would recommend. Will use again !
Thursday 27th February 2020