O2 Shop Carlisle

48A447E1-BF4E-4315-A579-8BD1D410DF33 O2 Shop Penrith 17.46 miles Unit 2 15 Brewery Lane New Squares Penrith CA11 7FR Cumbria O2 Shop Workington 29.91 miles Unit 31a Washington Square Risman Place Workington CA14 3DU Cumbria

Rebecca Holliday
1 Star
Incompetent - advisor messed up and I came away with a bill, a headache and no phone. Travelled 90mins to this store as I assumed it would be simpler to upgrade in person than online. The man who served me was friendly but completely incompetent. He gave me lots of options for my new tariff, one which quoted £48 per month with a smartwatch or £49 a month without it - I took the cheaper option even though I didn't want the watch. He had forgotten to see if I could trade-in my device. He then said it was £42 per month and was I still happy to pay an extra £4 per month for the watch! After a long time of typing in silence, eventually he said, "I've made a booboo. I've set it all up for the wrong phone." He said he would have to make a phone call. 20mins later, he tells me my account needs to be reset and I walk away with no phone, no chromebook voucher, and a receipt showing I'd wasted my time. The next day I've checked my account online and the device plan hasn't been cancelled. I'm being billed for a phone I never got. Call customer services to be told the advisor who served me put no notes on my account and they know nothing about it, telling me I need to travel back to the store. I've been an o2 customer since 2006 but I will be changing providers after this.
Sunday 8th January 2023

k s
1 Star
Waited over an hour to be told my query wasn't O2s problem! VERY rude member of staff, even worse the supervisor was listening and didn't step in. We were going to enquire about two new phones whilst we were there after being O2 customers, will go elsewhere now, as the customer service skills from the management down are substandard at least. Where are the lovely old staff they had!!
Wednesday 7th September 2022

Alastair Jack
5 Star
Been trying every day for a week to contact this store Tried at all times of supposed opening times and nobody ever answers the phone Can't be busy all day especially bang on opening time Landline problem On entering the store the staff couldn't have been more helpful and friendly so I'll upgrade to 5 star
Tuesday 22nd November 2022

julia skinner
5 Star
I thought my phone had caught malware. I was seen within 10 minutes and my phone was cleared. While waiting to be seen I was looking at the phones and tablets in the store. They have a very big choice and all with fantastic deals.
Wednesday 3rd August 2022

christina-mercedes walsh
1 Star
Absolutely bloody useless. Was more worth my time buying a train ticket to the wonderful penrith store where Gav Little sorted my problems out within 5 minutes and a lovely chap. Credit where credit is due and unfortunately I think the carlise staff need looked at. Shame when the rest of yous are wonderful
Monday 22nd August 2022