Mustoe Shorter Solicitors & Advocates

Mike Luke
1 Star
Alarming lack of governance. I had to wait 3 days to collect my late mother's will, to then be told they didn't hold it. I then had to do my own further investigations so I could TELL THEM which one of THEIR SOLICITORS compiled the will. They then unsurprisingly discovered that they did indeed hold her will. When I collected it they took copies of my ID, and then asked me to sign a release paper with my mother's surname on and not mine. Worrying.
Monday 5th December 2022

Becca Cox
1 Star
Absolutely shocking service and clearly poor staff management. We were warned and clearly should have listened!! Upon instructing, no word for six weeks to be told staff handling the file had not done it and had left so new person employed. Two weeks later, we were told that new employee was not experienced enough to wanting to even deal with the case.. not the stress you need when you are a first time buyer.
Thursday 14th April 2022

Pieface
1 Star
I originally decided to use Mustoe and Shorter because I wanted to use a local solicitor. I ended up with a solicitor from northumberland 400 miles away (I was living and buying a house in Dorset). The solicitor only worked three days a week Mustoe Shorter did not tell me about this (I was told by the estate agents). I even had to ring them up to ask why they had not sent me any paperwork after four weeks of employing them. Even though the staff were friendly I found getting information difficult and have decided never to use them again.
Thursday 23rd May 2019

Geoff Durbin
1 Star
Whilst we were not clients, we liaised with a lady at Mustoe Shorter with regard to a third party issue. Response time was awful (we had to copy in a colleague to shame her into a response , but it was her attitude which was the most upsetting thing. Curt, mistrustful, disrespectful - we certainly would not countenance using them ourselves.
Friday 1st January 2021

Steve Bell
5 Star
Superb service. Used Mustoe Solicitors for a house purchase. Extremelyprifessional, welcoming and communication was outstanding. Even with issues with land registry running slowly we didn’t feel out of the loop. A great local service.
Saturday 15th February 2020