Motec

Dhun Sharma
1 Star
Over charging and very rude. I was booked in for a door locking fault and while booking lady at the customer desk did not mention anything about the cost of investigation or their hourly charge. I dropped my car at their garage and that time also she didn’t mention about the charge. After few hours I got a call that they don’t know what’s the problem and it is better I take my car to the VW dealer. Then she mentioned that I need to pay £70 for the investigation (for 3 hours). When I replied that it’s too much then the lady mentioned that this was their charge . The customer service lady replied rudely that I have pay for the invoice otherwise they are not going to give the car keys and I had one hour to come and collect the car. When I arrived at their garage she started giving the same reasoning that they usually charge for complete hours but in my case they are only charging for 1 hour. In the further conversation she mentioned the hourly charge is £23 and then she retracted her statement that its £57 and vat. I had to pay £70 to get the key back. In the end end I had a very awful experience and didn’t get the service I paid. Their manager Paul and the customer service lady in particular was very rude. They did not share the report for diagnosis (only had few comments on the invoice) and declined me the opportunity to write on their copy that I am paying under dispute. I would advice everyone to avoid this garage.
Friday 6th May 2022

Dathan Hughes
5 Star
Excellent rates, service and communications. Highly recommended.
Thursday 17th February 2022

Mandie Steel
5 Star
Good friendly efficient service. Always have my car serviced MOT and fixed here!
Wednesday 27th October 2021

Jim Kelly
5 Star
Motec always top garage good price and service
Friday 22nd October 2021

Jack Coulter
5 Star
Excellent business. Nice, friendly , patient and knowledgeable people, with heaps of integrity. Why would you go anywhere else?
Saturday 17th July 2021