Howdens - Tavistock

We have just purchased our replacement doors with Howdens, through the carpenter who is doing the work for us. I popped into the branch to pay the bill, but as is always the case, realised I had a number of questions. Callum spent so much time with me, patiently and expertly answering my endless queries, showing me samples and even giving me answers to questions I didn't know I had! His knowledge of the products is remarkable. He is polite, professional, responsive and ultimately left me feeling like our order and our custom really mattered to him and to the business. This morning I called him at 8am to ask if we could move our scheduled delivery to today. He called me back literally 3 minutes later having sorted it all out. The doors were delivered as he promised at 2pm. He is an absolute credit to the Tavistock branch, and to the wider company. In a post Covid world, where sadly customer service is often so lacking, he is the exemplar of how to build trust, respect and make your customers feel valued. Callum - thank you. Yet again Callum sorted our issue with endless patience and good humour. He has been so helpful with everything we have bought through the branch. He goes out of his way to solve every problem we have brought to him, including the awkward design and layout of our bathroom units. Absolutely fantastic service from Phil and every member of his team. Nothing is ever too much trouble and they are always helpful and extremely knowledgeable. Loved the design they came up with for our new kitchen and were extremely patient throughout the whole process with my many questions and tweaks. Absolutely delighted, a great product backed up by an even better team, and fantastic customer service and support. Would not go anywhere else and would highly recommend to everyone. Massive thank you to you all. Great branch. We've finally finished installing our kitchen after buying it last September. It's worked out brilliantly, thanks to a great design by Dougie, and we're really happy with the result. We were also very impressed with the quality and the price. We're using their units all over the house now and assistant Callum has been so helpful, flexible and patient with us!

Bob Janes
4 Star
Friendly Trade warehouse selling good quality kitchens stc
Friday 22nd September 2023

Gary angwin (Taff)
5 Star
Really friendly and helpful
Wednesday 22nd June 2022

francis Asquith
1 Star
Bad service
Sunday 25th July 2021

Build it fix it use it!
1 Star
It's alright
Friday 30th November 2018