Exchange Supplies

Discreet packaging

Exchange Supplies is an organisation with our roots in the provision of confidential drug services, and we absolutely understand the need for discretion in the outer packaging of our goods when shipping to individual customers.

If you tick the discreet packaging tick box your order will be shipped in plain packaging, looking just like any other mail order package. There will be no branding, stickers, logos, or stamps on the outside that would enable someone to guess what the contents are. For UK orders we usually use Royal Mail tracked service as this is likely to draw less attention than an orange TNT lorry.

Overseas orders will have a label on the outside containing a customs notification declaring the contents.

Exchange Supplies privacy policy

Exchange Supplies is an organisation with its foundations in the provision of confidential healthcare to a patient group who care more about their confidentiality than any other - injecting drug users.

So you know we really mean it when we say we take your privacy, and right to confidentiality, very seriously. We dispatch goods to individuals in plain packaging.

We do, of course, collect information about you when you give it to us on the phone or through the website. When placing an order you will be required to supply your credit card or bank details but these will only be stored until your order has been despatched. We can only access these again by logging onto a secure server to assist us should there be a dispute with your payment. We respect your privacy and will not divulge data you supply to us for payment and delivery of goods without your permission, all data is stored in accordance with the Data Protection Act.

Overseas orders

Please note that we are required by the carriers to give the mobile number and email address you supply to them. They may share this with the customs authorities in your country.

As with virtually all online shops, our shopping basket system relies on the use of cookies. A cookie is normally sent by a web server to you and enables the server to collect information back from your site visit. This information might assist us with collating statistics about sales and traffic patterns for our own use. None of this information will identify individuals.

We have taken all reasonable care to protect your data and our system. Of course, if someone were to break into our password protected system and steal or corrupt data, that is a criminal act, and they would be liable for their actions and not us.

Should you require any further information about this or any other of our policies, please do not hesitate to contact us - click here for our full contact details