Europcar Lancaster (Morecambe)

Haris Rotsos
1 Star
This is the third time I rent with europcar. The previous two times I rented a car for home delivery and premium insurance and the process was smooth. This time, I arranged for a pickup from the branch, after hour return and basic coverage and it was the most difficult rental process ever. I got 30 min talk on pickup about the risk of basic coverage, but the employer took only 5 min to record scratches on the car and ignored my suggestions (prompted to take picture). Also, I was told that in the 60 pages terms document it is stated that after hour delivery costs 20 pounds extra and I had already agreed to it. I returned the car one hour before the agreed return time and did the key process as instructed. This morning I got an invoice that charged me incorrectly 80 pounds extra. Upon calling the local shop, they admitted their mistake, but told me that they couldn't do anything and asked me to call the main call center. I would expect if the shop did a mistake to short it out ASAP on their own and not ask the customer to call a callcenter and spent an hour to register a dispute. Probably will opt for a different rental company next time.
Wednesday 31st August 2022

Michael Blackburn
5 Star
I know there have been some unfavourable reviews left, so its only right that I should praise the service I have received. Very courteous and professional from the start to finish. Fully valeted van and a joy to drive. Thank you. Will certain be using again :-0)
Monday 28th February 2022

Katie White
1 Star
Charged me for more time than I had the van They took money for two days rental even though I only booked and had the van for one day - I picked it up and returned it on the same day. Apparently this branch is closed Sunday so even though i returned it saturday evening, they didn't book it in until Monday morning, and i was charged an extra day. Called to let them know they had made a mistake and they opened a dispute that would be looked at 'within 7 days'!! Basically just stole money and now I have to wait for an investigation into their very obvious mistake! There is no investigation that needs to be made here, I was overcharged and want my money back!
Thursday 3rd March 2022

Chris Alder
5 Star
Efficient reliable service. The vans I have hired recently have been clean and I've had absolutely no problems with them. Use with confidence
Monday 4th April 2022

Sharon Ainsworth McKinlay
1 Star
Who allowed these guys to provide the cars for motability. It’s 2 weeks since my car was taken into garage and two weeks since I received a car from Eurocar that I can’t drive. I cant fasten the seatbelt unless I use the illegal extension i had to buy which is only way i can reach the pedals. It’s a lovely new MG SUV Manual, with my disability I needed an automatic but was advised because of Covid they were in short supply so I went with SUV. As I drive an SUV now. But on mine I have a decent roomy seatbelt and the seat goes lower. So two weeks ago I was told not to worry but no contact. Then on friday i couldn't have one because all out for weekend so would look for an alternative the following Monday when many cars were returned. Again heard absolutely nothing so contacted motability who contacted their head office said they would contact me. Nothing absolutely no call at all. So this Monday I phoned again and was told they didn’t have much stock but Dave would phone me. But Dave didn’t phone, then again I suppose they don’t care they are getting paid for a car that’s been sat outside for 2 weeks. So I’m now going to contact the motability directors to see if they are happy about the fact money is going down the drain and disabled people are being treated this way. Motability told me they have given permission for Automatic SUV. I said I would even accept a smaller automatic but no call. Appalling service. Are you joking UPDATE I sent an email and you get. Normally we answer within 7 working days however in these times it may take longer. I'm just going to the head of motability.
Monday 7th March 2022