Domino's Pizza - Basingstoke - Chineham

Carina Silva
1 Star
Order placed 6:40, app says food was delivered 7:49 - so over an hour between order and "delivery". However I didn't get a delivery, I was standing by the door waiting for the driver as I was tracking him on the app. Called the store numerous times before someone picked up, the person I spoke couldn't seem to understand that the delivery was made to the wrong address, eventually I was told the driver would be with me in 15/20 min, so I waited. At 8:20 started calling again, this time I spoke to Cameron, who apologized and said a new order would be placed and would be with me in 30/45 min - What a JOKE!!! After 45 minutes, started calling again, no answer, took 20 minutes for someone to pick up the phone. This time spoke to Oliver who informed that my replacement order had not been placed and asked me if I wanted him to place the order again ( by this time it's 9:30pm) I gave up and cancelled the order and asked for refund, let's just hope they don't forget to process it.
Tuesday 5th April 2022

Ben Davies
1 Star
We had a deliver driver drop a large sauce pot. It went absolutely everywhere, he laughed and drove off. Only to return 10 minutes later with a new dip pot, and laughed again. No apology, no refund, even after calling the store twice . after contacting head office they connected us to management to get a refund. Been nearly a month now, and they haven't contacted us at all. It ruined my mum's clothes, she only has one set and can't afford any more, this is basic re-embersment guys. Extremely unprofessional and utterly disheartening, this is something that would normally be sorted quickly with another company.
Monday 14th March 2022

Dan Brooks
1 Star
EDIT: Wish I could award 0 stars. Ordered again, against my better judgement. Food cold, order wrong and the flat out refusal to answer the phones... awful, awful experience. Normally pretty good. Our usual dominoes is the one in chineham. This stops delivering at 1am and I was lead to believe the town centre store takes over until 3am. No matter what I tried, I could not get food delivered. All it would say is my local is shut. I put in the town centre postcode but of course needed to change it for my address to be told oops, can't deliver to you as your local store is closed. What a joke. And for God's sake, start answering your bloody phones.
Sunday 10th July 2022

Bahman Herati
5 Star
Very tasty and professionally cooked pizza straight from oven
Wednesday 1st June 2022

Theresa Strachan
5 Star
Good good pleasant surroundings and friendly staff
Thursday 9th September 2021