DG Solutions

Samantha Haynes
1 Star
DO NOT USE THIS COMPANY! The management and customer service is abysmal. I was pressured into buying Windows with them and when I tried to cancel they informed me I would be charged 25% of the total cost and therefore I had to continue with them. The Windows were installed back in August 2021 but left incomplete, I was assured that they would be completed as soon as I called to say my other building work was finished (i called 2 days later). The work has been booked in numerous times, I have had every excuse for cancellations, I have had fitters turn up and not do anything at all, I have had fitters not turn up at all with no explanation. Management and administration and rude and arrogant and just continue to make poor excuses and 5 months on the Windows are still incomplete. After having a full house renovation this is the worst company I have ever had the displeasure of working with.
Thursday 23rd December 2021

Jamie Proud
1 Star
Absolutely terrible company. Supplied damaged glass and faulty frames. 23 panes to be fitted and 29 damaged panes supplied. 9 frames to be fitted, 4 damaged ones supplied. Now 20 months in to what was supposed to be a 3 day job, and still not finished. Arrange for afternoon fitting, they turn up at 9am, complain we're out and cancel the job! Requests for compensation have been completely ignored. They respond to the emails but deliberately leave out any mention of compensation and refuse to acknowledge that I have made that request. I have contacted them over 90 times in the last 2 years. They've contacted me 20 times. Constantly say they'll call, then don't. Promise to send me mails, then don't. I still have lock plates missing as the fitter failed to install half the locking mechanisms on the frame, and one window won't close properly. Contacted DG about those specific problems 4 times. No response. Now looking at taking legal action. Avoid this company! Seriously, use absolutely any company but this.
Wednesday 19th October 2022

JoAnne Potts
1 Star
Avoid this company at all costs! After the salesman has taken your deposit, the customer service is non-existent. I had one front door put in and it took 3 months to complete the job and no communication from them when there were issues. Any promises to phone back were ignored and then, after multiple times of calling them, I get accused of withholding money from them, even though I am waiting for them to come back to me on a point.
Tuesday 19th April 2022

Eleanor Sackett
1 Star
The after service is appaling. I've been made promises and passed around on the phone. Very disappointed having paid so much to them to have all the windows and doors in my house double glazed.Still awaiting missing parts which were promised to me a week after the work was done. Despite several calls, including a couple of very rude staff, it's now 8 weeks...and still counting.
Tuesday 31st May 2022

Vicky Donnelly
1 Star
DO NOT USE THIS COMPANY. Having ordered a set of windows to be fitted week before Christmas 2020, 4 months on and they are STILL not fitted to our satisfaction. The management in the company is a complete joke and have no idea about customer service, they blatantly lie then get very defensive when their lies are caught out. I asked to escalate my complaint to a Director and was told by the Sales Manager the "Directors don't talk to customers" and the complaints process involved me sending an email to a generic email address which would be reviewed by the same Sales Manager!! I have now been threatened with legal action due to trying to negotiate the final settlement. They hold FENSA certificates hostage and the warranty is subject to you submitting a review. I can not express how appaling the management of this company is!
Sunday 2nd May 2021