CWG Choices Corby

SLW ATSL
1 Star
Extremely poor customer service. Multiple faults with windows and doors :big gaps between windows and frames, joints opening up, frame parts not aligned and more. This on Residence 5 - a premium product. Took months for them to visit, then they tried to say it was ok/ normal, then wanted to bodge it by twisting patio door frame to close gap on outside. True cowboys! Took several visits and remakes of various doors and windows (over about 6months) and it is now 'OK' but not as good as it should be. Avoid this company at all costs.
Wednesday 14th June 2023

Matt Griffiths
1 Star
CWG used to be a brilliant company to work with. Not so much any more! None existent customer service and generally not interested. I have had a working relationship with CWG for over 20 years and will sadly not be buying any products from them again.
Wednesday 1st February 2023

Alex Hetherington
1 Star
Leaving a review on behalf of my parents as they do not have Google accounts. They purchased some triple glazed windows for a new build property around 6/7 years ago, earlier this year one of the windows cracked so they emailed CWG to buy a new pane, they were surprised to be told that the window WAS still under warranty even though they were prepared to pay. They collected the replacement pane from Corby only to find that it didn't fit the frame, initially they thought that the pane must have been the wrong size but it turns out that the window frame was actually made the wrong size, not enough to be noticeable, especially in a new self-build, but enough that the correct size replacement pane did not fit. So they were now left with the original frame (which turns out was wrong) and a replacement pane (which was now the correct size) and a giant hole in the wall that they couldn't fill. They contacted CWG again, and again my parents were willing to pay to make things right, but they have just been completely ignored. No one has returned their calls or emails. When someone is prepared to pay, I don't understand why a business would ignore them, even though technically they shouldn't have to pay if the new replacement pane doesn't fit (or the frame was manufactured to the wrong size?). I wouldn't recommend this business to anyone and it's not even me having to deal with them.
Monday 21st September 2020

mr av
1 Star
NO customer service!!! months and months of emails and still no answer
Thursday 11th May 2023

Wes Boswell
1 Star
Happy with the product, however aftercare support is non-existent. Avoid.
Monday 17th October 2022