Church's Factory Shop

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philip davey
1 Star
A word about the repair service. It is no longer possible to send your Church's shoes back to the factory for repair. You first have to complete a questionnaire they will email you about your shoes. This includes things such as where did you buy them and when. They also ask for a photograph of the shoes. Once this is done they ask that you take take or post the shoes to a Church's store. These are all I think in London. I took my shoes to the Bond Street store. You must now pay in advance for the service, which is £290. After this the shoes are sent to Northamptonshire for the repair. But my shoes were returned to the store because they were "unrepairable". Why? Because there was a very small stitch that was needed above the heel. Very minor and hardly visible. And I only wanted new soles and heels: nothing else. Anyway, nearly a month after taking my shoes to store they were returned to me. I have had countless pairs of Church's shoes re-soled and heeled in the past by Church's, all of which had some wear and tear, but never a problem. It is my firm belief that Church's are no longer interested in providing a repair service; they just want to sell new shoes. So I will stop buying from Church's in future.
Wednesday 26th July 2023

Phil De la rosa
4 Star
Awesome shoes. James Bond apparently wears them, and Tony Blair. Not sure if that's a good endorsement, tho !!! I don't think I'll ever find a more comfortable smart pair of shoes . Whatsmore is I really don't want to. Exceptional quality.
Friday 1st September 2023

Simon Ling
5 Star
Bought from the shop during my last visit to the factory but the shop is shut at the moment as its having a refresh. It will be open again in a week or two so likely around the beginning Dec 22. I'm sure someone from Church's can confirm that though? On another note the lady in the shop is a diamond, her customer service is exemplary and second to none, thankyou for a most pleasant experience.
Tuesday 29th November 2022

Bjoern Altmann
5 Star
Not too far from the station. As you leave the station you turn right. You see the logo already from afar to the left. The entrance to the shop is in a side street, a bit hidden away. -English shoes of superior quality. Apart from Bicester Village the only place to get these discounts. Worth a visit
Saturday 11th November 2017

Kimani M. Shukuru
5 Star
Excellent customer service, only place I trust with my shoes
Tuesday 2nd May 2023