Careium UK

J F
1 Star
Since Doro/Careium took over welbeing in Eastbourne just over 3 years ago it went down hill so fast, we were a non profit lifeline, all money went back into the business to provide excellent service. Doro bought us and brought in new software to answer calls among other things, and we went from answering 99% of our calls in under a minute to horror days with people waiting over an hour, new management did not care as it was all about cost cutting to save money, not lives! They complaned staff get paid too much at £12 something an hour, and pushed minimum wage contracts on staff. Then they closed welbeing in Eastbourne early 2022 after dumpster firing our solid reputation and moved all operations to Kent under the name "careium", The staff found the care part ironic as its the least caring corporate company any if us worked for. I hear its even worse now, with wait times over an hour at night and minimum wage staff. My advice is to avoid at all costs, leave the service and find a solid smaller local company that will care for you, or your loved ones, and not see you as a potential walking credit card. They will have minimum wage unskilled staff answering your call, because the rest if us left to find a proper job.
Saturday 18th June 2022

Zena Lucas
1 Star
(0 Star, but it would not let me) When my mother pressed her Fob, it took over 11 minutes for anyone to respond, luckily it was only her monthly test to ensure battery was ok, otherwise had it been an emergency this could have resulted into a vitality
Friday 22nd April 2022

Richard Leigh
1 Star
Shocking service, emergency calls waiting 30+ minutes, staff taken for granted, low pay, high stress and staff not looked after. Management will try and micro-manage you and will makes it incredibly difficult for you if you don't click with them
Thursday 17th March 2022

Teresa Theobald
1 Star
They have taken out 3 lots of money in 10 days. Been trying to get a refund for a month now. Everytime I ring the operator apologises and says they will send an urgent email to finance. I'm still waiting
Tuesday 24th May 2022

anonymous
1 Star
Shocking company the employees and bosses are extremely ignorant. Avoid at all cost!!!
Monday 14th March 2022