B J Waller Ltd | Solutions for Joinery

Braden Gierc
1 Star
We placed an order with BJ Waller worth several thousand dollars. We have been buying from them regularly for a while now without issues. The last order we placed not only did the order take 4 months to ship, but they charged us almost $1000 extra to ship it beyond the agreed price when the order was placed. We then finally received the order and 1/2 of it was the wrong item, or the wrong quantity! Now we have been trying to reach them for 5 weeks and they will not return any emails, calls, etc. and are completely ignoring us. This has been a horrible experience and continues to be. As soon as they made a mistake and shipped an order improperly to us they have tucked tail and ran away rather than deal with it. Now they have our money, we don't have our hardware and gaskets.
Friday 21st May 2021

Mariana Martins
5 Star
Fantastic Service and products! They will go the extra mile to ensure you get the best for your needs. Expert advice from everyone in the team, particularly by Jordan. Thank you everyone!
Friday 15th December 2017

Stumpi pony
5 Star
Very helpful staff who sort out any product issues quickly and conveniently. Highly recommend.
Wednesday 6th January 2021

Hermínio Miguel Sanches
5 Star
Great customer service. Very helpfull
Friday 22nd January 2021

gary Elcombe
5 Star
great service
Wednesday 1st March 2017