Austin Ben

Karen Kay
5 Star
Fantastic Care Providers, dedicated and caring staff. The management organised a lovely BBQ for the Queen's Platinum Jubilee for staff, clients and their relatives. It was nice to finally be able to meet up after the restrictions of Covid. Looking forward to more social events.
Sunday 5th June 2022

melanie james
1 Star
Worst care company ever. Let down by management. Don't trust them .they are trouble Haven't got a clue about complex care . They are only trained up for the tea & toast calls
Tuesday 26th April 2022

Lisa Steele
1 Star
The carers of this company are very good. They are let down by a very poor set of managers. The only time you receive any contact is when they call family to cover their shifts - one week it was 5 shifts. The next week 3 shifts. Group leaders were caught on camera ignoring my dad while they rang people to flag off other carers or were outside gardening. Several times they were asked to call family but never did. Management, against family and the actual carers wishes (who knew dad best), tried to rob him of his mobility by threatening staff that they would have disciplinary action against them if they didn’t use a hoist instead - even though the sling was incorrect. Putting both staff and my dad in harm - but they didn’t care - very much bullying tactics. With the right management the company could have been good but all they seem to do is treat the clients and staff poorly with many that we know unhappy and even leaving due to poor treatment. If you care for your family, stay clear as leadership makes this a company only in it for the money.
Monday 30th August 2021

Tracy Galloway
5 Star
Just spent the past week training ive learnt some new information and met some new faces. My new team have been very supportive and the management team have been too. Looking forward to starting my first shift 😀
Saturday 27th February 2021

Leanne Johnson
5 Star
Lovely staff and users at Austin ben. Very helpful and supportive team. they provide a excellent standard of care to all they go to and very respectful. Great company
Monday 31st August 2020